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Since most of our products are made to order, cancellations are only accepted within 12 hours of placing your order, before production begins. To cancel, contact us immediately via our Contact page with your order number.
Because custom orders are made specifically for you based on your uploaded design and instructions, we generally cannot offer refunds once production has started, except in cases of a genuine defect or error on our part.
If your order arrives damaged, or if we made an error (e.g., wrong item, or a custom order that clearly does not match your instructions), please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or refund at our discretion.
Minor differences in color, texture, or finish due to the made-to-order nature of our products are not eligible for refund, as noted in our Terms & Conditions.
Approved refunds will be issued to your original payment method via Razorpay within 5-7 business days of approval.
We cannot offer refunds for: change of mind after production has started, incorrect shipping address provided by the customer, or delays caused by the courier once an order has shipped.
For any refund or cancellation request, please reach out via our Contact page with your order number.